IT SUPPORT

A well-structured IT support service is key to your company’s succes

Primarily offered to medium businesses and large corporations, our IT Support service supports business continuity and maintained service quality. We offer 2nd Line Support for the software and hardware components of the software and hardware systems we developed. Connectivity to mutually implemented ITIL® V2 based processes and server devices through ITIL Incident, Problem, Configuration, Release and Service Level Management functions.

Upon special requests, we offer custom-made solutions to SunOS, DigitalUnix, Debian, Ubuntu, RedHat based systems.
• On multiple service availability levels including 24/7 availability1support
• Nationwide coverage
• Highly qualified expert staff: phone, email, CALL CENTER
• On-site troubleshooting

Rubin IT SUPPORT

Quick troubleshooting: devices guaranteeing stable operations, proprietary monitoring and remote intervention IT components

What can we offer?Rubin_workflow_en

Business continuity and maintained service quality.
• Premium level service management and service reports
• Compliance with regulations and requirements resulting from the business agenda
• Application of the appropriate methodology
• Proven technological and expert background
• Premium communication (regular consultations)
• Operating crew with demand-based professional know-how and capacity
• Confidential handling of the know-how and business information disclosed and obtained in the course of the cooperation
• In addition to quick troubleshooting, our service also includes a professional overview of service oriented IT processes and consulting

 

Why we believe you should work with us?

• TELCO industry know-how
• Highly qualified professionals
• Professional competence
• Nationwide network operation experience
• Extensive references
• Multi-level availability
• Flexibility
• Quality assurance